Customer Service Specialist

We're looking for an ASP Controller to join the ASUS Israel service team. The role owns tracking, analysis, and implementing work plans so that work with ASUS customers is carried out according to our targets and standards with one clear goal: an excellent customer service experience. Our priority is customer service experience - every role in our service division is measured against this above all else.

Responsibilities

• Ongoing tracking of open RMAs for ASUS customers, ensuring work is carried out per ASUS's targets
• Data analysis and building organized work plans, and implementing them against all ASUS targets
• Logistics management
• Invoice management, including monthly invoices
• Business partner management
• Escalation handling and crisis management
• Leading team meetings and presenting data and work plans to management
• Audits and visits for Asus Partners and onsite locations.

* This list may include additional tasks, and the role definition may change as needed.

Employment Conditions

• Office-based work, Petah Tikva
• Sunday – Thursday, 9 working hours per day

Requirements & Desired Traits

• At least 5 years of experience in service
• Technical support knowledge in windows and computers
• Solutions-oriented - thinks alongside the customer, not just about the problem
• A blend of implementer and analyst - both executes and analyses data in depth
• Genuinely enjoys providing service
• High motivation and service certification
• Ability to work under pressure
• Vision - both for details and the bigger picture
• Hebrew and English - speaking and writing, required
• Strong Excel analysis skills
• Love of learning new things
• Technical background - familiarity with computers and finding technical solutions