Customer Success Manager

We are looking for a Customer Success Manager to join our growing Customer Success team. In this role, you will work closely with B2B customers, helping them successfully onboard, adopt our platform, and achieve their business goals.

This is an excellent opportunity for someone who enjoys building customer relationships, learning new technologies, and making a meaningful impact on the customer experience.

Responsibilities:

• Guide customers through the onboarding and implementation process.

• Deliver customer training and drive product adoption.

• Build and maintain strong, long-term customer relationships.

• Manage customer requests and collaborate closely with Product, R&D, and Support teams.

• Monitor customer health and proactively identify risks and opportunities.

• Support customer renewals and ongoing customer success initiatives.

• Maintain accurate customer records and documentation in CRM systems.

• Serve as a trusted advisor throughout the entire customer lifecycle.

Requirements:

• 1–2 years of experience in B2B customer management, preferably within a SaaS company.

• Experience working with Israeli customers – required.

• Experience working with enterprise customers – an advantage.

• Strong communication and interpersonal skills.

• Highly organized, with the ability to manage multiple priorities effectively.

• Fast learner with a passion for technology.

• Customer-centric mindset with strong problem-solving skills.

• Ability to work independently while collaborating effectively within a team.