Technical Customer Success Manager

We’re looking for a Technical Customer Success Manager to join our team and own the customer journey from onboarding through ongoing success. You’ll work directly with global enterprise customers, helping them implement, adopt, and get the most out of Deepdub’s Voice AI solutions.

This is a startup-mode role. You’ll roll up your sleeves, own customer relationships end to end, and work closely with Product and Engineering to solve problems and drive customer success. It’s a chance to be part of a successful AI company shaping the future of voice and to see your work directly influence both the product and the customer experience.

About the role:

Deepdub is a pioneer in AI-powered voice technology and the dominant voice provider in Media & Entertainment. We partner with Hollywood studios, streaming services, and global media companies to break language barriers at scale, with content already live on the world's largest platforms.

We're now entering our next chapter: voice agents, enterprise APIs, and real-time multilingual broadcasting. Backed by top-tier investors and with a proven production-grade AI foundation, we're expanding into new markets and working with global enterprises to build the next generation of voice experiences.

What You'll Gain

• Ownership of strategic enterprise customers
• Hands-on experience with cutting-edge Voice AI technology
• Direct exposure to Product and Engineering
• The opportunity to make an impact and grow as the company scales
  
  

• Own end-to-end customer engagement, including onboarding, adoption, success criteria, issue resolution, and expansion opportunities.
• Lead customer deployments, including integrations, rollout planning, implementation coordination, and go-live readiness.
• Work closely with Product & Engineering to troubleshoot customer issues, manage escalations, track technical requests, and drive them through to resolution.
• Translate customer challenges and pain points into clear, actionable product and technical requirements.
• Present new features and capabilities to customers, collect feedback, and turn it into actionable insights for internal teams.
• Manage global customer relationships across time zones and cultures, building trust, setting expectations, and effectively managing multiple priorities.
  
  

• 4+ years of professional experience, with a strong background in startup environments and experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role.
• Strong technical background, including hands-on coding experience and the ability to understand and troubleshoot technical issues.
• Experience working with CRM and customer support platforms.
• Proven ability to handle customer issues and escalations, coordinate across teams, and drive issues through to resolution.
• Comfortable working with AI tools and prompting, with a strong interest in new technologies.
• Excellent communication skills, with the ability to explain technical topics clearly and manage customer expectations.
• Strong organizational skills and the ability to manage multiple priorities.