Help Desk Technician

The role

As a Helpdesk Technician at Kaltura, you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.

This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.

The day-to-day

• Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
• Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
• Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
• Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
• Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
• Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

Ideally, we’re looking for:

• Experience providing hands-on IT support in a mixed Windows and macOS environment.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.
• Experience with Microsoft Intune or similar endpoint management and MDM platforms.
• Familiarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
• Strong customer service skills with the ability to prioritize and manage multiple requests in a fast-paced environment.

These would also be nice:

• Experience supporting conference room technologies, AV systems, and workplace collaboration platforms.
• Hands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms environments.
• Experience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends