Customer Support Specialist

Company Description

Trackbox.ai, founded in 2017, is a leading all-in-one affiliate management platform that enables businesses to track, manage, and maximize affiliate traffic. With tools for monitoring performance, analyzing campaign results, and optimizing ROI, Trackbox helps affiliates, brands, and networks achieve unparalleled efficiency. The platform offers market-leading services, including traffic tracking, customizable reporting, lead redistribution, and the fastest integration in the industry. Trusted by over 40,000 active users, Trackbox ensures reliability with 99.999% uptime and tracks more than 1 million leads daily.

This is a full-time hybrid role for a Customer Support Specialist based in Ramat Gan, with some work-from-home flexibility. The Customer Support Specialist will provide exceptional customer service by addressing client inquiries, resolving technical issues, and ensuring customer satisfaction. Day-to-day responsibilities include responding to customer queries, assisting with troubleshooting and problem resolution, collaborating with internal teams to improve service offerings, and maintaining detailed records of interactions. The role requires a proactive approach to delivering solutions and building positive relationships with customers.

• Strong competencies in Customer Support and a customer-first approach to ensure Customer Satisfaction
• Excellent Interpersonal Skills and a focus on building and maintaining customer relationships
• Proficiency in providing Technical Support and demonstrated aptitude in troubleshooting
• Solid Analytical Skills to assess customer concerns and provide effective solutions
• Strong organizational and time-management skills
• Proficiency with CRM or customer support software is a plus
• Prior experience in the SaaS or affiliate marketing industry is an advantage
• Fluency in English, both written and verbal, is required; proficiency in additional languages is a plus