Customer Success Manager - Spanish Speaker

A Hi-Tech company is looking for a Customer Success Manager - Spanish Speaker who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting customers about our new or existing products and will make sure that all our customer’s needs are being addressed.

We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.

Key Responsibilities:

• Build a solid and genuine relationship with customers and distributors.
• Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
• Serve as the trusted focal point of contact for the company distributors and large customers
• Increase the retention and growth of the company's most valuable customers
• Work with the customer to map goals and requirements and assist in building the customer's strategy.
• Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
• Ensure that our customers are familiar with the company's future products and services
• Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
• Occasional travel for customer events, training, and/or meetings may be required.

Requirements:

• Near-native Spanish speaker
• 5+ years in Customer Success or Account Management within a global company.
• Technical Fluency: Strong experience with APIs and technical documentation. You must have the ability and desire to guide customers through complex technical integrations
• Commercial DNA: Proven track record of managing strategic accounts exceeding $2M ARR with a hunter’s mindset for upselling and growth.
• Experience in delivering customer-focused solutions based on customer needs in a global company. Curiosity to explore product details and adaptability to customer needs.
• Bachelor’s degree in technical fields or BA in Business with emphasis in technical aspects
• Excellent verbal and written communication skills.
• Drive: Self-motivated and enthusiastic with a "bias for action." You don't wait for a ticket; you find the opportunity.

Nice-to-Have Skills:

• Tooling: Knowledge of Salesforce, BI tools (Tableau/PowerBI), or CRM-led growth tracking.
• Familiarity with Project Management working methodologies.
• Orientation for Customer Success role (Upselling, Customer Growth based in KPIs, Churn and Retention Rates)
• Familiarity with the electric vehicle market
• Other European languages.