IT Support Technician

abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment.

This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates.

Key Responsibilities:

• Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software.
• Install, maintain, and update operating systems and applications.
• Diagnose and resolve hardware and software issues.
• Work with servers, backup systems, and communication networks.
• Document technical issues and solutions in the service desk ticketing system.
  
  

• Experience as an IT Technician, including troubleshooting hardware, software, and endpoint equipment – mandatory.
• Strong knowledge of Windows 10/11 operating systems and Microsoft Office – mandatory.
• High customer service orientation – mandatory.
• Strong self-learning skills, initiative, and a proactive approach – mandatory.
• Ability to work effectively under pressure – mandatory.
  
  

• Knowledge and experience in networking and communication technologies.