Customer Integration Engineer

We are looking for a Customer Integration Engineer to own the full integration lifecycle for our clients - from onboarding through to ongoing support - and to help establish and enrich our integration capabilities with media vendors and various platforms.

As a Customer Integration Engineer, your role will be:

• Own the full integration life cycle from definition to deployment, serving as the primary point of contact for clients during the integration phase.
• Client facing, responsible for orchestrating the integration process of every new client - translating customers’ business objectives into technical requirements and executions.
• Serve as a resource for clients, guiding them in navigating complex marketing to ensure a successful and speedy data and analytics integration.
• Monitor, work to improve, and ensure that clients’ integration and data pipeline are functioning well.
• Collaborate with clients to understand their technical needs and provide tailored solutions.
• Troubleshoot, scope, and debug integration issues — handling complex technical problems through collaboration across teams.
• Monitor changes on partner platforms (e.g., new API versions, breaking changes) and coordinate accordingly.
• Gather feedback from clients and internal teams to continuously refine the technical side of the onboarding experience.
• Identify and implement tools to facilitate easier integration and onboarding for clients.
• Liaise between clients and internal teams to communicate client needs and expectations effectively.
• Participate in cross-functional meetings to provide insights and updates on client integration progress.
• Create specification documents and improve integration documentation, including platform tours, instructional explanations, and potentially videos.
• Initiate and execute automation planning.
  
  

• 3+ years of experience in a similar role in a SaaS, marketing technology, or adtech company.
• 2+ years of hands-on experience as a Technical Engineer, Customer Support Engineer, or Integration Engineer in a mobile/web space.
• Incredible written and verbal communication skills for both technical and non-technical audiences.
• Great project management skills and ability to communicate effectively with different stakeholder groups across a diverse set of industries, sizes, and experience levels.
• Problem solving attitude and analytical thinking; self-motivation and dedication to solving customer problems based on understanding the true pain of the customer and finding data-driven solutions.
• Technical savviness, with the ability to understand business cases and requirements to build out technical solutions.
• Experience working with SQL queries - Must.
• Familiarity with AWS, JSON/YAML, Linux command line interaction.
• Experience with Client Server architecture.
• Experience working with Python notebooks - Big Plus.
• Good Excel skills.
• Ability to multitask and prioritize several projects simultaneously.
• Curiosity and desire to learn more about the product and the customers you will be working with.
• Native-level English speaker.