Junior Account Manager

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About This Role

We're looking for a Junior Customer Success Manager to own the day-to-day relationships with our distribution partners - operators and aggregators who deploy PlayEola content. Your mission: make sure every partner launches our games on time, promotes them effectively, and keeps our content visible and performing on their side. This is a commercial, hands-on role. You'll be the bridge between our studio and our clients - coordinating game releases, driving promotional campaigns, and pushing for better positioning of our titles in partner lobbies. Your success is directly tied to the GGR our games generate and the exposure they receive across our partner network.

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Responsibilities

• 1Own daily partner communication - be the first point of contact for a portfolio of operators and aggregators; respond fast, follow up relentlessly, and keep every partner engaged.
• 2Manage game release rollouts - coordinate new title launches with partners end-to-end: launch dates, marketing assets, lobby placement, and post-launch follow-up.
• 3Drive promotional activity - plan and pitch promotion offers (tournaments, free spins campaigns, network promos, seasonal events) that increase our games' visibility and player engagement on partner platforms.
• 4Push content positioning - actively negotiate for better lobby placement, featured slots, and inclusion in partner marketing calendars.
• 5Track and report performance - monitor GGR, game exposure, and campaign results per partner; identify underperforming accounts and build action plans to improve them.
• 6Work smart with AI - use AI tools (Claude, ChatGPT, and others) daily to draft communications, analyze performance data, prepare partner materials, and automate repetitive workflows.
• 7Support onboarding - help new partners integrate and launch PlayEola content smoothly, in coordination with our tech and compliance teams.
• 8This is a commercial, hands-on role. You'll be the bridge between our studio and our clients - coordinating game releases, driving promotional campaigns, and pushing for better positioning of our titles in partner lobbies. Your success is directly tied to the GGR our games generate and the exposure they receive across our partner network
  
  

• 1–2 years of experience in customer success, account management, sales, or marketing - ideally in iGaming, gaming, SaaS, or another B2B environment.
• Genuine familiarity with the iGaming industry: you understand what operators, aggregators, GGR, RTP, and game lobbies are - or can prove you'll close that gap fast.
• Demonstrated fluency with AI tools - you don't just "know about" AI, you use it daily to work faster and smarter, and can show us how.
• Strong marketing instincts - you know how to make content stand out and can pitch a promotion that a partner will actually run.
• Goal-oriented and self-driven - comfortable owning KPIs (GGR growth, exposure, launch timelines) and being measured against them.
• Excellent written and spoken English; sharp, professional communication.
• Highly organized - able to manage multiple partners, launches, and campaigns in parallel without dropping balls.
  
  

• Experience working with casino content aggregators or operators directly.
• Additional languages relevant to iGaming markets.
• Familiarity with tools like Notion, Slack, Google Workspace, and CRM/backoffice systems.
• Basic data skills (spreadsheets, dashboards, reading performance reports)