Customer Success Manager

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About This Role

As a Junior Account Manager, you will support the commercial team in managing a portfolio of B2B casino operator clients. Your mission is to ensure our games are prominently featured, performance is optimized, and our partners are satisfied. You’ll be the "go-to" person for operational queries while learning the ropes of high-level negotiation and strategic growth.

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Responsibilities

• 1Key Responsibilities
• 2Relationship Management: Act as the primary point of contact for day-to-day queries from assigned casino operators.
• 3Game Launches: Coordinate with clients to ensure new game releases are launched on time and with maximum visibility (banners, top-row positioning).
• 4Performance Tracking: Monitor Key Performance Indicators (KPIs) such as GGR (Gross Gaming Revenue) and Rounds to identify trends or technical drops.
• 5Promotional Execution: Assist in organizing network tournaments, free round campaigns, and bespoke operator promotions.
• 6Competitive Intelligence: Keep a pulse on what other providers are doing and identify opportunities for our studio to stand out.
• 7Reporting: Prepare weekly and monthly performance reports for both internal stakeholders and external partners.
  
  

• Technical & Professional Requirements
• Industry Knowledge: A passion for or basic understanding of the iGaming landscape (slots, table games, regulatory bodies like MGA or UKGC).
• Analytical Skills: Comfortable working with Excel/Google Sheets to analyze player data and revenue trends.
• Communication: Exceptional English (both written and verbal); additional languages are often a major plus in this global industry.
• Adaptability: The ability to pivot quickly in a fast-paced environment where "going live" deadlines are non-negotiable.