Customer Success Manager

About The Role

We're hiring a Customer Success Manager to be the primary relationship owner for our healthcare organization customers. You'll be the trusted advisor who ensures every organization on TERP gets maximum value from the platform — from onboarding through expansion. Our customers are therapy clinics, school therapy programs, and healthcare organizations. They're transitioning from spreadsheets and paper to a comprehensive digital platform. Your role is to guide them through that transformation, understand their unique workflows, configure the platform to match their needs, and proactively ensure they're successful. This is a strategic role, not just reactive support. You'll track adoption metrics, identify at-risk accounts, drive feature adoption, gather product feedback, and serve as the voice of the customer internally. You'll work closely with product and engineering to translate customer needs into platform improvements. The ideal candidate combines empathy for healthcare professionals with a systematic approach to customer management. You'll be comfortable running training sessions in Hebrew, building success plans, and having both high-level strategic conversations and hands-on configuration support.

Requirements

• 3+ years of Customer Success, Account Management, or Client Services experience in B2B SaaS
• Proven track record of managing customer portfolios — onboarding, adoption, retention, and expansion
• Excellent communication skills in both Hebrew and English (native-level Hebrew required)
• Experience creating and delivering product training and onboarding programs
• Comfort with data — you use metrics (NPS, usage data, health scores) to drive proactive outreach
• Strong organizational skills — you can manage multiple accounts at different lifecycle stages simultaneously
  
  

• Experience in healthcare, therapy, education, or related verticals
• Technical aptitude — ability to understand and troubleshoot SaaS product configurations
• Experience with CRM tools (HubSpot, Salesforce, or similar)
• Background in change management or digital transformation projects
• Experience working in a startup environment where you build processes from scratch
  
  

• Competitive salary with equity participation
• Hybrid work model — Holon office + remote flexibility
• Flexible working hours
• Comprehensive health insurance
• Direct influence on product direction through customer insights
• Travel budget for on-site customer visits when needed