Information Technology Support Coordinator

Weizmann School of Science Information Technology Division Representative, serving as a central point of contact for the handling, coordination, and escalation of technology-related requests in the areas of computing, applications, infrastructure, and digital platforms supporting teaching, research, and administrative activities.

The role includes, among other things:

Providing on-site and remote service and support to Weizmann School of Science staff.

Handling complex Tier 2 issues in the areas of computing, hardware, operating systems, applications, and digital services.

Guiding users through work processes with the Information Technology Division.

Coordinating requests with infrastructure, applications, development, and operations teams.

Performing professional escalation to relevant parties for continued handling, in accordance with service processes.

Supporting technology projects from the definition stage, through testing, implementation, and ongoing support.

Documenting requests, tracking their handling, meeting SLAs, and continuously improving the service experience.

Training users, writing knowledge documents, and making technological information accessible to school teams.

Ongoing collaboration with administrative, academic, and technological stakeholders within the school and the Information Technology Division.

Skills and abilities:

Computer technician or graduate of a relevant professional course in the field of computing – required.

At least two years of experience in technical support or a technology service center, including relevant military experience – required.

Experience providing service and support to users in an organizational environment – required.

Knowledge and experience working with the Microsoft environment – required.

Experience in application support or guiding users through information systems – required.

Experience implementing systems or supporting technological change processes – an advantage.

Experience in training, writing guides, or knowledge documents for users – an advantage.

Experience supporting organizational applications or information systems – an advantage.

Experience working with an Internal Services system – an advantage.

Experience working in an academic, research, or large organizational environment – an advantage.

Experience supporting or managing technological tasks and projects – an advantage.

Good familiarity with computer hardware, end-user equipment, devices, drivers, and hardware troubleshooting – an advantage.

Knowledge and experience working with the Mac environment – an advantage.

Full proficiency in Hebrew and English — reading, writing, and speaking – required.

Ability to maintain organized documentation and work with ITSM / CRM systems – required.

High service orientation, patience, excellent interpersonal communication, and the ability to work with a diverse range of users.

Ability to work independently as well as integrate into a team.

Self-learning ability, understanding of processes, and quick adaptation to new technological environments.

Ability to work under pressure and in a multitasking environment.

Availability to work beyond regular working hours as needed.