Business Process Engineer

Monto is looking for a Business Process Engineer to join our Operations team. As Monto continues to grow, we're processing millions of transactions across hundreds of customers. We're looking for someone to engineer the operational foundation that will help us scale efficiently. This is a hands-on role for someone who enjoys solving complex operational challenges, designing and improving processes, and building scalable systems in a fast-paced environment. You will own the design, measurement, and continuous improvement of our operational processes, and work cross-functionally to eliminate inefficiencies, improve throughput, and build scalable systems.

What You'll Do:

• Own end-to-end operational processes: define, document, measure, and continuously improve how we work
• Engineer process solutions while working cross-functionally across multiple operational domains
• Identify bottlenecks, inefficiencies, and gaps in current workflows and drive structured, scalable solutions
• Build and maintain operational metrics and KPIs that give real-time visibility into performance
• Establish SLA frameworks and ensure operational reliability at scale
• Collaborate closely with Product and R&D to translate operational pain points into product improvements
• Drive a culture of process excellence, accountability, and continuous improvement across the operations organization

Requirements:

• 8+ years of proven experience designing and engineering operational processes in a high-scale environment
• Demonstrated ability to design, implement, and improve complex business processes
• Strong analytical mindset, with the ability to turn data and metrics into actionable decisions
• Experience working cross-functionally with multiple stakeholders
• Excellent communication skills, able to align people around a shared vision and drive change
• Ability to work independently, take full ownership, and execute in a fast-paced environment

Nice-to-Have:

• Experience in B2B fintech or payments environments
• Technical background or comfort with operational tooling, automation, and data systems
• Experience leading teams or leading process initiatives cross-functionally
• Exposure to product management or product operations, understanding how ops and product intersect
• Experience working in high-growth startup environments