Technical Customer Success Manager

We are looking for a Technical Customer Success Manager (CSM) who will be responsible for customer onboarding, on-site implementation, deployment, training, adoption and ongoing technical success of the MIA OP platform. This role combines Customer Success, Professional Services and Solution Engineering, working directly with enterprise and government customers.

Key Responsibilities

• Lead end-to-end deployment of our MIA OP product at customer sites.
• Install, configure and validate on-premises and hybrid environments.
• Work closely with customer IT, Security and UC teams.
• Deliver administrator and end-user training.
• Ensure successful onboarding and long-term adoption.
• Successfully lead trial periods and production rollouts end-to-end.
• Troubleshoot technical issues and coordinate with R&D and Product Management.
• Produce deployment documentation and best-practice recommendations.
  
  

About Us:

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Requirements:

• 3+ years of experience in technical Customer Success, Professional Services or Solution Engineering.
• Experience deploying enterprise software solutions.
• Strong Windows and Linux administration skills.
• Networking knowledge (TCP/IP, DNS, DHCP, Firewalls, SSL/TLS).
• Experience with Active Directory, LDAP and SSO.
• Familiarity with REST APIs.
• Excellent customer-facing communication skills.
• Fluent Hebrew and English.
  
  

Preferred Qualifications

• Kubernetes / OpenShift / Docker
• VMware and virtualization platforms
• NVIDIA GPU servers
• Microsoft Teams, Cisco CUCM/Webex, Zoom or Google Meet