Information Technology Support Engineer

Position –Deskside support tech

Job Summary

:
The L2 Desktop Support Technician is responsible for providing advanced technical support a

ndtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfactio

n.
Key Responsibiliti

es:
· Provide Second-level technical support for desktop/laptop hardware, software, and periph

eraliss

ues.· Install, configure, and maintain operating systems, software applications, and system upda

tes.· Perform root cause analysis to identify recurring technical problems and develop soluti

ons.· Excellent in troubleshooting break/fix issues of windows and mac compu

ters· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and

VPN.· Collaborate with IT team members on projects, upgrades, and implementati

ons.· Maintain accurate records of work performed, issues, and resolutions using the compa

ny'sticketing sys

tem.· Provide remote support and troubleshooting for users working from home or in the fi

eld.· Train and mentor junior support technicians as nee

ded.· Ensure compliance with IT policies, security protocols, and best practi

ces.· Perform routine maintenance and inspections to ensure optimal performance of equip

ment· Build and maintain strong relationships with end users and ensure user satisfac

tionQualificati

ons:· Associate's or bachelor’s degree in information technology, Computer Science, or rel

atedfield, or equivalent work experie

nce.· 2-4 years of experience in a desktop support or similar r

ole.· Strong knowledge of Windows and Mac operating syst

ems.· Proficiency with Microsoft Office Suite and other common software applicati

ons.· Experience with Active Directory, group policies, and user account managem

ent.· Familiarity with remote desktop tools and support softw

are.· Excellent problem-solving and analytical ski

lls.· Strong communication and interpersonal ski

lls.· Ability to work independently and as part of a t

eam.· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Sup

portTechnician (MCDST) are a