Customer Service Specialist - Israel

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Job Overview

Join a Winning Team in a Professional and Friendly Environment!

We are looking for a motivated and customer-oriented Customer Service Specialist to join our team and provide professional, courteous support to our customers in the eyewear industry.

Key Responsibilities

• Provide courteous, professional, and efficient customer service via phone, email, and other communication channels.
• Handle customer inquiries regarding products, orders, deliveries, and after-sales service.
• Process and track customer orders in internal systems.
• Coordinate with internal departments to ensure timely resolution of customer issues.
• Follow up on customer requests and maintain ongoing communication until completion.
• Maintain accurate customer records and documentation.
• Support customers and business partners while ensuring a high level of customer satisfaction.
• Contribute to continuous improvement of customer service processes.

Key Skills

• Good command of Hebrew and English – mandatory
• Strong customer service orientation and excellent interpersonal skills
• Ability to work effectively as part of a team
• Previous customer service experience – a significant advantage

What We Offer

• Full-time position (Sunday–Thursday)
• Dynamic, supportive, and family-oriented work environment
• Comprehensive professional training provided by the company
• Opportunity to join a global leader in the eyewear industry

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.