Technical Support Engineer

An established IT, Networking, and Cyber Security solutions provider that delivers end-to-end integration and infrastructure services to the business sector.

The company specializes in managed IT environments, secure connectivity, and network architecture for enterprise and corporate clients.

Operating under a hybrid work model (including WFH options).

Position Overview-

• Tier 1-2 IT Support Engineer providing technical resolution and system administration for business clients across Microsoft cloud and on-premise ecosystems.
• Troubleshooting workstation deployments, operating systems, identity management components, and network connectivity issues.
• Handling active service tickets, managing multiple client environments simultaneously, and ensuring high-quality service delivery.
• Interfacing directly with corporate IT managers and technical points of contact to resolve infrastructure anomalies.
• Core Domain & Ecosystem- IT Infrastructure Support, Microsoft 365, Entra ID (Active Directory), System Administration, Network Protocols (TCP/IP, DNS), Firewall Fundamentals (Fortinet).

Requirements-

• 3-4+ years of proven professional experience in technical IT support within Microsoft environments – Mandatory
• Deep, practical knowledge of Windows OS, Microsoft 365, and Entra ID / Active Directory – Mandatory
• Solid understanding of network infrastructure protocols at a Tier 1-2 level (TCP/IP, DNS, DHCP, VLANs) – Mandatory
• Basic understanding and hands-on familiarity with Fortinet Firewalls or similar security appliances – Mandatory
• Strong service orientation, excellent multi-tasking abilities, and highly organized workflow management – Mandatory
• Professional proficiency in both Hebrew and English (verbal and written) – Mandatory