Customer Success Manager

Envoid is looking for a Technical Customer Success Manager to own the customer journey after a deal is signed, with a strong focus on technical onboarding, deployment coordination, training, troubleshooting, and customer feedback.

This is a strategic, customer-facing role at the intersection of Product, R&D, Pre-Sales, and Operations. The right candidate will help turn customer feedback into clear product insights, actionable improvements, and scalable processes that strengthen both the product and the customer experience.

Responsibilities

• Lead technical onboarding, customer training, and product enablement after deployment.
• Build and deliver training sessions for customers, partners, and internal teams.
• Create repeatable training materials, user guides, playbooks, FAQs, and onboarding documentation.
• Help customers understand how to operate Envoid products in their environment and workflows.
• Collect customer feedback during training and usage, and translate it into clear product and R&D insights.
• Manage post-training follow-up, open questions, support issues, and internal coordination.
• Work closely with Product, R&D, Pre-Sales, and Operations to improve customer readiness and delivery.

Requirements

• 3+ years in Customer Success, Product Operations, Solutions Engineering, or Technical Account Management.
• Strong technical understanding and ability to work with customers, commercial and R&D teams.
• Experience working in a fast-paced startup environment.
• Excellent English
• Willingness to travel when needed.