Customer Success & Support Engineer

Company Description enSights is an AI-driven energy business management platform designed to optimize and scale clean energy portfolios, specifically targeting solar and energy storage systems. By functioning as a centralized intelligence layer, the platform unifies disparate performance, financial, contractual, and operational data into a single, trusted dashboard without requiring a total overhaul of existing IT and OT systems. The software empowers asset owners, independent power producers (IPPs), operations and maintenance (O&M) providers, and OEMs to protect revenue, prevent underperformance, and cut down reporting times drastically.

About the Job

• Location: Beit Halevi, Israel
• Department: Customer Success

Ensights.ai is seeking a Customer Success & Support Engineer to help customers succeed through every stage of their post-sale journey—from technical implementation to day-to-day support and full-scale adoption. This is a hands-on, customer-facing technical role that blends deployment configuration, deep troubleshooting, and long-term success management. The ideal candidate combines a strong technical foundation, SaaS experience, and the drive to help customers extract measurable value. Experience working with solar or clean energy software platforms is a major advantage.

Key Responsibilities

1. Full Customer Onboarding

• Guide new customers through deployment, integration, and configuration of Ensights.ai solutions, ensuring an optimal experience and rapid time-to-value.
• Develop onboarding plans, documentation, and technical training materials that scale across customer segments.
• Collaborate cross-functionally with Product, Engineering, and Sales to ensure smooth handoffs and technical issue resolution across all phases.

2. Continuous Success, Support, and Retention

• Serve as the long-term technical and support point of contact for customers to resolve incoming issues, advise on optimization, and support usage expansion initiatives.
• Proactively monitor product adoption, identify technical risks or growth opportunities, and recommend new use cases or features that align with customer goals.
• Deliver regular technical business reviews showcasing ROI and enable customer advocacy through success stories.
• Collaborate with Sales Account Managers to ensure seamless integration of technical and strategic success planning.

Requirements

• 2+ years in a technical SaaS customer-facing role, Support Engineering, or Implementation role supporting enterprise customers.
• 2+ years of experience in the renewable energy sector, specifically in the PV/BESS space.
• Proven success supporting complex solutions—deployment, configuration, and integration with APIs, cloud platforms, or third-party systems.
• Strong understanding of cloud architecture and data-driven, technical troubleshooting.
• Excellent relationship management, communication, and presentation skills with both executive and technical audiences.

Preferred

• Bachelor’s or master’s in engineering, Computer Science, or a related discipline.
• Previous experience mentoring or leading junior engineers as part of a technical CS or support team.

This role at Ensights.ai is ideal for a technically driven professional who thrives in technical implementation and dedicated post-sale support, with a strong passion for customer impact, technical troubleshooting, and process excellence.