Customer Success Manager

Company Description

VYBS is the fastest growing startup in the Rewarded App space. We're on a mission to empower mobile gamers worldwide to discover their perfect games and be rewarded for their passion. We leverage data, cutting-edge technology, and deep understanding of gamer preferences to deliver personalized recommendations, exclusive rewards, and a vibrant community that celebrates the joy of mobile gaming.

At VYBS, our values guide how we work every day: Excellence, Community, Innovation, Passion, Proactiveness, Respect, and Positivity.

We're growing fast—and we're looking for a Customer Success Manager to build meaningful partnerships, drive customer success, and help our clients maximize the value of the VYBS platform.

Role Description

As a Customer Success Manager at VYBS, you will be the main point of contact for our clients, ensuring they receive an outstanding experience throughout their journey with us. You'll build strong relationships, understand each partner's business goals, proactively identify opportunities for growth, and collaborate with internal teams to deliver exceptional results.

• This is a full-time, Hybrid role (One day from home).
• Based in the Tel Aviv District, Israel.

Key Responsibilities

Customer Relationship Management

• Own and manage relationships with assigned clients
• Build long-term, trust-based partnerships with customers
• Serve as the primary point of contact for client needs and inquiries
• Deliver an exceptional customer experience throughout the customer lifecycle

Customer Success & Growth

• Help clients achieve their business goals and maximize platform value
• Monitor customer health, satisfaction, and performance
• Identify opportunities to grow existing accounts and improve client outcomes
• Ensure high customer retention and long-term engagement

Cross-functional Collaboration

• Partner closely with Product, Data, and Operations teams to support customer needs
• Advocate for customer feedback to help improve the product and customer experience
• Collaborate internally to resolve issues quickly and efficiently

Requirements

• Bachelor's degree or equivalent practical experience
• 2+ years of experience in Customer Success, Account Management, or a client-facing role
• Excellent written and verbal communication skills in English (Hebrew is a plus)
• Strong interpersonal and relationship-building skills
• Detail-oriented with a strong analytical mindset
• Customer-first attitude with a proactive, ownership-driven approach

Nice to Have

• Experience in AdTech, MarTech, Gaming, or SaaS
• Experience working with CRM platforms (HubSpot or similar)
• Familiarity with AI productivity tools
• Experience managing multiple client accounts simultaneously

What Success Looks Like

• Clients achieve their goals and consistently receive outstanding service
• High customer satisfaction, retention, and long-term partnerships
• Opportunities for account growth are identified proactively
• Strong collaboration between customers and internal teams

Why Join VYBS

• Be part of a fast-growing startup at the intersection of gaming and adtech
• Work directly with leading advertisers and strategic partners
• Make a measurable impact on customer success and company growth
• Join a collaborative team where your ideas and ownership truly matter