Customer Success Manager

Intent IQ is an award-winning identity resolution company, recognized as the 2024 Best Identity Technology Company. Intent IQ delivers cookieless advertising solutions that drive exceptional campaign results for advertisers and maximize revenue for publishers. Powered by IIQ ID, we serve over 3 billion ads daily across 80,000+ websites and apps.

Backed by 170+ patents licensed by top industry players, our innovations include profile-based bidding, behavioral targeting, data monetization, and probabilistic cross-device targeting. Join us as we shape the future of cookieless advertising.

About the team

Our Customer Success team is passionate about delivering exceptional client experiences and unlocking the power of data in the AdTech ecosystem. We focus on helping our clients succeed by leveraging cutting-edge identity solutions.

What you’ll be doing:

As a Customer Success Manager, you will be a trusted partner to our clients, acting as their voice within Intent IQ. You’ll collaborate closely with internal teams to solve challenges and continuously enhance our solutions.

Your role will include:

• Client Onboarding & Enablement: Lead seamless onboarding processes to set clients up for success.
• Relationship Management: Build and maintain strong client partnerships by understanding their goals, challenges, and business needs.
• Data Insights & Strategy: Analyze performance data and provide actionable recommendations to optimize client strategies.
• Training & Support: Deliver tailored training sessions and provide resources to help clients maximize their use of our solutions.
• Growth & Retention: Proactively monitor account health, identify upselling opportunities, and drive revenue growth. Lead Strategic Business Reviews (QBRs) and pioneer new initiatives to maximize account value and client retention.

Who you are:

• 5 years of experience as CS/AM/ Operations in the Programmatic AdTech industry- MUST
• Experienced in managing global tier 1 publishers - advantage
• Strong knowledge of DSPs, SSPs, DMPs, and programmatic advertising
• Ability to interpret complex datasets and translate insights into strategic recommendations.
• Excellent communication skills with a proactive, solution oriented approach.
• Strong spoken and written English and Hebrew
• Willingness to work with U.S.-based clients, including partial overlap with U.S. business hours
• Familiarity with platforms such as Salesforce, Slack, Jira, and an ability to quickly adapt to new tools.