Part-Time IT Support Engineer

MeteorOps helps companies gain a competitive edge by elevating the performance and efficiency of their development teams through modern engineering and DevOps practices. The company focuses on building robust, scalable, and secure technology solutions that improve delivery, automate workflows, and create measurable business impact. By combining deep technical expertise with a practical, results-driven approach, MeteorOps supports organizations in transforming their software development and operational processes. Team members collaborate closely with clients to design, implement, and optimize solutions that solve real business challenges.

We’re looking for an IT Support Engineer to provide day-to-day internal IT support and ensure employees have a smooth, secure, and reliable working environment. You’ll support users with everyday technical issues, manage workplace tools and access, maintain employee devices, and help protect the company from common security risks.

The position is part-time, approximately 20 hours per week, with flexibility in working hours.

What you’ll be doing:

• Provide day-to-day IT support and troubleshoot hardware, software, connectivity, and performance issues

• Administer Google Workspace, Slack, Office 365, and other internal company tools

• Manage user accounts, permissions, licenses, onboarding, and offboarding

• Set up and configure laptops and other equipment for employees

• Ensure operating systems, applications, and security tools are properly installed and kept up to date

• Support identity and device management through tools such as JumpCloud

• Configure and troubleshoot VPN access, including OpenVPN

• Investigate phishing attempts, suspicious emails, and other common security incidents

• Help employees follow IT security policies and best practices

• Maintain clear documentation for recurring issues, internal procedures, and IT assets

• Coordinate with vendors or external specialists when an issue requires additional support

We’re looking for someone with:

• 2+ years of experience in IT support, helpdesk, system administration, or a similar role

• Hands-on experience administering Google Workspace

• Experience supporting Windows and/or macOS devices

• Good understanding of user access management, software licensing, device setup, and troubleshooting

• Experience with Slack, Office 365, JumpCloud, OpenVPN, or similar tools

• Basic understanding of cybersecurity risks, including phishing, account compromise, and endpoint security

• Ability to independently investigate and resolve common IT issues

• Strong communication skills and a professional, service-oriented approach

• High responsiveness, reliability, and attention to detail

Nice to have:

• Experience supporting distributed or hybrid teams

• Familiarity with IT asset management and onboarding/offboarding processes

• Experience creating internal IT documentation and user guides

• Basic knowledge of networking, DNS, VPNs, and endpoint management

📍 Location and work model: Tel Aviv, hybrid

🌍 Languages: Hebrew fluency required

💼 Engagement model: B2B / contractor through MeteorOps

⏱ Format: Part-time, approximately 20 hours per week

Interested or know someone who could be a good fit? Feel free to reach out.