IT Support Specialist (28516)

IT Support Specialist | Ashdod

Mertens - Malam Team is looking for an IT Support Specialist to join a professional and dynamic team. This is an excellent opportunity to gain broad exposure to IT infrastructure and end-user support while developing your skills in a collaborative enterprise environment.

Key Responsibilities

Provide technical support to employees in a Help Desk and PC support environment

Troubleshoot hardware, software, network, and operating system issues

Manage users and permissions in Active Directory

Resolve email and enterprise workplace environment issues

Deliver real-time technical support and outstanding customer service

Work as part of a professional team with training and mentoring provided by the company

Requirements

At least 1 year of experience in technical support, Help Desk, or PC support – mandatory (military experience is also accepted)

Experience troubleshooting network and communication issues

Proficiency with Windows operating systems and Microsoft Office

Hands-on experience with Active Directory and Exchange