Customer Success Manager

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Customer Success Manager

Location

Tel Aviv

Employment Type

Hybrid

Full-time

Department

R&D

About The Job

About this role

Tensorleap is looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. You’ll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customer’s strategic advocate to Product and R&D, ensuring their voice shapes Tensorleap’s innovation and growth.

Responsibilities

What you’ll do

• Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
• Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
• Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
• Own renewals and proactively de-risk churn.
• Evaluate and off qualified up-sell/cross-sell opportunities to Sales
  
  

• 3+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
• Proven success in leading Executive Business Reviews and strategic planning engagements.
• Tech-savvy with a passion for product learning and the ability to translate complex concepts into customer value.
• Proven record of leading onboarding, adoption, escalation, and renewal management motions.
• Familiarity with Hubspot, Mixpanel and Vitally – Advantage
• Excellent communication and presentation skills, with confidence in engaging senior stakeholders.
• Team player and passion for collaboration – this role will work with some of our most strategic customers so must align closely to Sales, Data Science, Marketing, and Dev teams.
• Full professional proficiency in English and Hebrew