IT Infrastructure & Support Specialist (Tier 2)

We’re looking for an IT Infrastructure & Support Specialist (Tier 2) to join the Infrastructure team within the IT division of one of Israel’s leading vehicle agencies. This is an exciting opportunity to join a large-scale enterprise environment and support IT infrastructure, communication systems, and end-user computing services across the organization.

What You'll Do:

• Provide Tier 2 support for infrastructure and endpoint-related incidents
• Troubleshoot and resolve hardware, software, networking, and communication issues
• Support and maintain desktops, laptops, telephony systems, network switches, and IT equipment
• Support advanced technical environments including Citrix, monitoring, backup, and control systems
• Work closely with third-party vendors and coordinate external service providers when required
• Escalate complex infrastructure and core systems issues to the Systems team when needed
• Participate in ongoing infrastructure deployment and improvement projects
• Provide both remote and onsite support at company branches nationwide
• Participate in a rotating on-call schedule

Requirements:

• 3+ years of experience as an IT Support Specialist, Infrastructure Technician, Network & Communications Technician, or Tier 2 Support Engineer - Must
• Hands-on experience troubleshooting and supporting endpoint devices, IT equipment, and communication infrastructure - Must
• Experience working with network infrastructure, switches, and communication technologies
• Strong troubleshooting and problem-solving skills - Must
• Ability to work independently, take ownership, and manage multiple tasks simultaneously - Must
• Valid driver's license - Must
• Experience working in large-scale or multi-site organizations - Advantage
• Experience with Citrix environments - Advantage
• Experience working with telecommunications, infrastructure, or hardware vendors - Advantage
• Familiarity with monitoring, control, and management systems - Advantage

Additional Info:

• Location: Rishon LeZion (Tzrifin)