Help Desk Specialist

An established, leading commercial and residential real estate corporation with a comprehensive nationwide footprint.

Managing a diverse portfolio of large-scale properties, assets, and regional offices, the company relies on a high-availability IT ecosystem to support its corporate divisions, field operations, and extensive on-site teams.

The corporate headquarters and primary IT operational hub are located in the Central region of Israel, providing a stable, enterprise-scale environment within a dynamic business sector.

Position Overview-

• IT Support / Helpdesk Specialist serving as the core technical authority for the organization's cross-regional workforce, delivering comprehensive tier-1 and tier-2 technical resolution.
• Managing directory services, configuring complex organization-wide identity access, and managing user permissions and lifecycle environments via Active Directory and Microsoft 365.
• Provisioning, maintaining, and troubleshooting enterprise endpoint devices, hardware peripherals, mobile assets, and on-premise IT computing equipment.
• Overseeing the deployment, maintenance, and user adoption of critical internal enterprise applications and corporate telephony systems.
• Collaborating with network and infrastructure squads to monitor local server rooms, ensure network connectivity, and maintain ongoing IT infrastructure resilience.
• Core Domain & Ecosystem- Active Directory, Microsoft 365 Admin Center, Windows OS, Enterprise IT Infrastructure, Helpdesk Support (Tier 1/2), Endpoint Management, Corporate Telephony (VoIP), Hardware Provisioning, and Networking Fundamentals.

Requirements-

• Proven professional experience operating as an IT Support Technician, Helpdesk Engineer, or Technical Support Specialist within an enterprise environment – Mandatory
• Hands-on technical mastery administering user environments, groups, and security permissions within Active Directory and Microsoft 365 suites – Mandatory
• Strong technical background diagnosing and resolving complex hardware, software, OS (Windows/Mac), and endpoint connectivity issues – Mandatory
• Deep familiarity deploying and supporting enterprise communication systems, VoIP/telephony setups, and organizational applications – Mandatory
• Strong technical understanding of foundational IT infrastructure concepts, including LAN/WAN, DHCP, DNS, and basic routing – Significant Advantage
• Service-oriented approach with excellent troubleshooting abilities, a proactive work ethic, and great team collaboration skills – Mandatory