*Customer Enablement Team Lead

Description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including HOCHTIEF, Bouygues, Intel, NCC and VINCI Construction. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About The Role

We are looking for a Customer Enablement Team Lead to own our post-sales enablement strategy, with a clear mission: ensuring our teams master the skills and methodologies that drive true value for our customers.

This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).

You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams don’t just have the tools, but have mastered the skills & routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What You’ll Do:

• Enablement Strategy: Develop and implement our post-sales enablement strategy that aligns with the Customer Organization roadmap and growth targets. You will partner with CS and Ops leaders to conduct deep-dive needs analysis, identify skill gaps, teams onboarding optimization, and product knowledge.
• Content: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal audiences.
• Measurement & Reporting: Take full accountability for the effectiveness of enablement programs by constantly measuring performance data and iterating based on results.
• Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates.
• Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.
• Voice of the Customer (VoC): Build and maintain structured feedback loops that bring the Voice of the Customer into every corner of the organization - Product, R&D, and leadership, to prioritize customer-led feature development.
  
  

• 5+ years of experience in hands on GTM/Post-Sales Enablement, L&D (Learning & Development), or a closely related role.
• A "Player-Coach" Mentality: Highly self-directed and comfortable operating as both a strategic leader and a hands-on contributor.
• Master Communicator: An engaging presenter and clear writer who can influence everyone from new hires to C-level executives.
• Creative Thinker: A great creative thinker (writing training plans, instructional text, audio, video), a productivity wizard with the skills and ability to run a training program end to end - from design to execution, measurement, and iteration.
• VoC Experience: Proven ability to build feedback loops that translate customer needs into actionable product or process improvements.
• Results-Driven & Proactive: A proactive problem solver with a "Can-Do" approach and the situational awareness to act before issues escalate.
• Technical Proficiency: Hands-on experience with LMS tools and the modern sales tech stack.
  
  

• Have experience in the Construction industry or similar complex industrial sectors.
• To support our hiring process, we may leverage AI-powered tools for tasks such as application screening, resume analysis, and response evaluation. All decisions remain under the oversight of our recruitment team.
• By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.