Customer Service Support Specialist

Bring your hospitality expertise to the tech world at Ontopo!

At Ontopo, we’re revolutionizing the dining experience through smart, intuitive, and powerful technology. With over 1,000 partners — from fine dining restaurants to trendy bars and boutique vineyards — and 3.2 million monthly diners, we're shaping the future of hospitality.

Now, as we grow into Europe, we're on the lookout for passionate professionals to join our journey.

 About the Role

We’re looking for a Customer Success Specialist  who lives and breathes hospitality, but is ready to bring that passion into the world of technology. In this full-time, in-office position at our Ramat Gan HQ, you’ll be the frontline connection between Ontopo and our partners — delivering exceptional support, solving problems, and making sure every interaction leaves a smile.

 What You’ll Do

What You’ll Do

·        Customer Support: Provide timely and effective support to restaurant customers, addressing inquiries, troubleshooting issues, and escalating complex problems to the Account Manager as needed.

• Collaboration:  Work closely with product, tech, and account management teams to continuously improve the partner experience
•  Conduct pre-launch training sessions for businesses, either remotely or on-site, based on their type and specific needs
• Be a friendly, knowledgeable, and proactive voice for our restaurant community

 What We’re Looking For

• Must-have: 2 years of experience as a manager in the Hospitality industry,
• preferably in restaurants.
• Exceptional customer service and phone etiquette with the ability to provide clear explanations and training tailored to the client
• Tech-savvy and confident with software tools
• Team Player, Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.
• Fast thinker with creative problem-solving abilities
• Highly organized, detail-oriented, and able to multitask under pressure

Why Ontopo?

• Be part of a dynamic, growing tech company reshaping the hospitality industry
• Join a supportive, diverse team of industry experts and tech innovators
• Impact the daily operations of restaurants people love around the world

Ready to take your hospitality skills to the next level?

Apply now and let’s redefine dining — together.