Sales & Customer Success Manager

Sales & Customer Success Manager

nReach.io is looking for a Sales & Customer Success Manager to join our team in a full-time, fully remote role.

This role is for someone who knows how to sell, build strong relationships with clients, and help accounts grow over time.

You’ll manage the full customer journey - from onboarding and implementation to renewals, expansion, upsell, and cross-sell opportunities. You’ll work with companies in the Web3 ecosystem, helping them understand, adopt, and get real value from nReach.io solutions.

On a day-to-day basis, you’ll lead client calls, run check-ins and business reviews, understand customer needs, manage pipeline and forecasts, track key account metrics, and work with internal teams to improve the customer experience.

We’re looking for someone proactive, sharp, and people-oriented, with strong sales skills and the ability to manage long-term customer relationships.

• 3+ years of experience in Sales, Account Management, or Customer Success, preferably in SaaS, tech, or Web3.

• Strong ability to sell, build trust with clients, manage long-term relationships, and grow customer accounts.

• Experience leading sales conversations, understanding customer needs, handling objections, and identifying upsell and cross-sell opportunities.

• Strong customer-facing skills, with a track record of creating positive client experiences and maintaining high customer satisfaction.

• Good analytical skills, with the ability to look at customer data, identify trends, spot risks, and turn insights into clear account actions.

• Excellent written and verbal communication skills, including the ability to explain technical ideas in a simple way.

• Comfortable working independently in a fully remote, fast-paced environment while managing priorities, pipeline, and deadlines.

• Experience with CRM and customer success tools such as HubSpot, Salesforce, or similar platforms.

• Bachelor’s degree in Business, Marketing, or a related field is a plus - but not required. We value relevant hands-on experience just as much.