Help Desk Support Representative

Your role will include:

Providing telephone support for computing and peripheral equipment issues, via remote control, including but not limited to:

Diagnosing and resolving hardware issues on computers

Diagnosing network and communication faults

Supporting software products unique to the Weizmann Institute of Science

Working with a variety of computing devices – PC, Mac, tablets, and smartphones

Diagnosing and resolving issues in off-the-shelf software and Windows operating systems

Working across multiple interfaces within and outside the Institute

Skills and abilities:

Computer technician with a professional certification or relevant vocational training – required

At least one year of experience in a telephone support center as a Help Desk representative – required

Knowledge and experience working with Microsoft systems such as Office, Outlook, and Windows – required

Experience in network computer management and diagnostics, and user administration – required

Knowledge and experience with Android, Linux, iOS, and macOS – advantage

High proficiency in Hebrew and English, written and spoken (including end-user support)

Strong service orientation and interpersonal communication skills

Ability to work independently and as part of a team

Ability to work under pressure and meet tight deadlines

Self-learning and ability to keep up to date independently

Willingness to work in shifts, including one Friday shift every few weeks

Willingness to work beyond standard hours when necessary