Customer Enablement Manager

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence. Fortune 500 contractors and owners trust Buildots, including HOCHTIEF, Bouygues, Intel, NCC and VINCI Construction. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About the Role

At Buildots, we believe that well-equipped post sales teams are the driving force to deliver and scale world-class customer experiences. We’re looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.

In this role, you’ll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.

You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams don’t just have the tools, but have mastered the skills & routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What You’ll Do:

• Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
• Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
• Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
• Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
• Track enablement impact using key performance metrics to continuously improve programs
• Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS & SM adoption runs smoothly.

Requirements:

• 2+ years of experience in hands-on Customer Success Enablement, L&D (Learning & Development), or a closely related role within a global tech company.
• Strong Ownership Mindset: Proven track record of independently managing and executing significant cross-functional projects or training workstreams from scratch.
• Experience designing structured and effective learning paths, such as onboarding programs or training modules.
• Experience managing enablement platforms (LMS, CMS, or knowledge bases)
• Strong writing, editing, and communication skills in English
• Creative thinker with a data-driven mindset, able to connect learning solutions to business needs.
• High attention to detail, independence, and the ability to manage your priorities

Advantages:

• Experience with tools like Salesforce, Gainsight, Gong/Chorus, Outreach or similar

*To support our hiring process, we may leverage AI-powered tools for tasks such as application screening, resume analysis, and response evaluation. All decisions remain under the oversight of our recruitment team.

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