Customer Success Specialist (36558)

Customer Success Specialist | Tel Aviv

Mertens Malam Team is hiring a Customer Success Specialist for a leading organization in Tel Aviv.

Join a leading organization and take part in implementation, training, user adoption, success planning, and professional support for internal organizational systems.

Responsibilities:

Lead implementation, training, and user onboarding processes for the organization’s systems.

Guide and support users throughout their work with organizational systems.

Build success plans and monitor usability and user satisfaction.

Work with Dashboards, digital training tools, and organizational systems.

Collaborate with Development teams.

Manage POC groups.

Participate in version releases and sanity checks.

Work with multiple stakeholders and provide professional support to internal organizational users.

Requirements:

At least 2 years of experience in Customer Success, training, or change management roles in a large organization.

Experience working directly with internal organizational users.

Strong communication skills and ability to work with diverse stakeholders.

Ability to analyze and present data.

Strong technical capabilities.

Relevant bachelor’s degree or graduate of an IDF technological unit in a technology-related field.