Help Desk Specialist

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees in the Tel Aviv office and remotely worldwide.
• Troubleshoot and resolve hardware, software, networking, and access-related issues.
•  Support and maintain macOS and Windows operating systems.
• Manage and support SaaS platforms and cloud-based workplace tools.
• Assist employees with onboarding, offboarding, and device setup.
• Configure and maintain laptops, peripherals, printers, and meeting room equipment.
• Support and troubleshoot AI-based productivity and workplace tools.
• Handle user account management, permissions, and security best practices.
• Document technical issues, solutions, and internal IT procedures.
• Collaborate with global teams and external vendors when needed.

Requirments

• At least 1 year of experience in a high-tech company – must.
• Proven experience in Tier 1 & Tier 2 IT support roles.
• Strong knowledge of macOS and Windows environments – must.
• Experience working in a Microsoft 365 administration environment – must.
• Experience supporting SaaS applications and cloud services.
• Familiarity with modern AI tools and productivity platforms.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
•  Ability to work independently and manage multiple priorities.
• Fluent English communication skills.

*Temp Position