Technical Customer Support Representative

Company Description

Partner is a leading Israeli communications group established in 1997, with shares listed on the Tel-Aviv Stock Exchange. The company serves over 3 million customers, offering a wide range of services such as 5G cellular through Partner 5G and 012 Mobile, fixed-line telephony, high-speed fiber optic internet under Partner Fiber, and internet television via Partner TV. Partner also provides international call services, end devices, business solutions, and operates as an electricity supplier for business customers. The company is committed to delivering innovative and reliable communication and energy solutions tailored to customer needs.

Role Description

This is a full-time or part-time(good for students) on-site role for a Technical Customer Support Representative based in Be'er Sheva. The role involves assisting customers with technical issues and troubleshooting, ensuring customer satisfaction, and delivering effective resolutions. The representative will provide responsive and empathetic support, handle inquiries via multiple communication channels, and work with internal teams to resolve technical challenges promptly.

Qualifications

• Strong skills in Customer Support and a commitment to ensuring Customer Satisfaction
• Expertise in Technical Support and troubleshooting problems efficiently
• Exceptional Communication skills, including the ability to explain technical concepts clearly
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Prior experience in telecommunications or technical customer service is a plus
• Fluency in Hebrew is required; proficiency in English is highly advantageous