Customer Success Manager

The role

You’ll own a portfolio of existing clients and be responsible for their growth. That means knowing their business, understanding where they can scale, and actively selling them on the next step. It’s a sales role at heart, wrapped in a strong relationship. You’re the person clients trust, and also the person who isn’t afraid to ask for the business when the opportunity is there.

If closing an expansion deal gives you a bigger kick than clearing your inbox, you’ll do well here.

• Find and close upsell and growth opportunities across your client portfolio
• Guide clients from onboarding through to real sales results on Amazon
• Handle all client communication over WhatsApp, phone, and Zoom
• Build a growth plan for each client based on their numbers and potential
• Keep everything documented in Monday.com so nothing falls through
• Spot problems early and bring in the right internal team before they escalate
  

• A real sales background. You can read a client, find the opening, and ask for the deal. This one isn’t optional.
• Strong Hebrew and English, written and spoken
• Empathy paired with drive; clients should feel looked after and pushed at the same time
• Comfort working in Monday.com, CRM tools, the Profitzon Panel, and Amazon Seller Central
• The independence to run your accounts without being told what to do next
  

• Expansion revenue from your portfolio
• Share of clients growing their activity with us
• Share of clients completing key milestones (LLC, Payoneer, Amazon store)
• Client satisfaction (NPS, surveys, direct feedback)
  

You’ll manage real revenue, not a ticket queue. You’ll have the authority to make day-to-day decisions and a team behind you that moves quickly. Every client you grow shows up on the board — and gets rewarded.

When your manager is a partner, you invest. When you’re just a number, you disappear. We hire the way we want our clients treated.

Interested? Apply below.