Customer Success Manager

As a Customer Success Manager at FCRF (Fancy Color Research Foundation), you will serve as a trusted partner to our members, guiding them throughout their journey and ensuring they get maximum value from their memberships. You’ll work closely with the entire team to support adoption, drive retention, and build long-term relationships that lead to mutual success.

AREAS OF RESPONSIBILITY

• Be the main point of contact for members assigned to you, always there to help and train them on new tools and services
• Own and manage new member onboarding - understanding their business goals and teaching them how to maximize their benefit from FCRF’s platform
• Build, execute, and manage ongoing success and engagement plans tailored to each member
• Represent the voice of the customer and advocate for member needs internally, influencing operations and product roadmap
• Lead internal cross-functional improvement projects to enhance member experience, boost product adoption and member retention
• Create new revenue opportunities for the company by upselling additional products to existing members

REQUIREMENTS

• Self-motivated, autodidactic and eager-to-learn candidates only 
• 3-5+ years of experience as a Customer Success Manager in a B2B SaaS environment
• A team player with high energy, agility,and a positive attitude
• Experience working with international clients
• Strong presentation and communication skills, having confidence to work with senior stakeholders
• Proven ability to create and manage onboarding journeys and long-term success plans
• Comfortable taking initiative, working independently, and adapting quickly to change
• English - Mother-Tongue/ High proficiency level

POSITION DETAILS

• Full-time position • On-site work from our offices in Ramat Gan, Israel