Customer Success

Paylens is hiring Customer Success 🚀

Paylens is building an intelligent management platform for insurance and financial agencies, connecting business data from multiple sources and helping management teams get a clear view of commissions, agents, clients, open processes, and growth opportunities.

We’re looking for a Customer Success professional with previous experience, strong technological understanding, and the ability to lead customers end-to-end — from onboarding and implementation to ongoing usage and real business value from the platform.

What you’ll do

Lead onboarding and implementation processes for new customers

Support customers in their ongoing use of the platform

Understand business and technical needs from the field

Translate customer feedback into product insights

Work closely with the product and development teams

Improve processes around training, measurement, retention, and customer success

What we’re looking for

Previous experience in Customer Success / Account Management / Implementation / Technical Support — must

Strong technological understanding and the ability to discuss product, data, and integrations with customers — must

Ability to lead customers end-to-end, from implementation to ongoing usage

Organized, responsible, independent, and strong problem-solving skills

Excellent communication skills and the ability to explain complex topics simply

Experience in finance / insurance — significant advantage