Information Technology Specialist - 5587

We are looking for a proactive and service-oriented Help Desk Technician to provide fast, efficient, and professional technical support across the organization.

In this role, you will serve as the first point of contact for IT support, assisting employees in resolving day-to-day technical issues while delivering an excellent user experience.

The ideal candidate combines strong technical knowledge with excellent communication skills, patience, and a genuine desire to help others. We are looking for someone who takes ownership, thinks proactively, and is willing to go the extra mile to solve problems.

Responsibilities

• Provide first-line technical support to end users via onsite, phone, and remote channels
• Diagnose and resolve basic hardware, software, and system-related issues
• Support laptops, workstations, peripheral devices, and office equipment
• Manage user accounts, permissions, and access through Active Directory
• Provide support and troubleshooting for Office 365
• Install, configure, repair, and replace hardware components
• Identify and resolve hardware and software issues, including antivirus-related incidents
• Document incidents, solutions, and procedures accurately and consistently
• Deliver customer-focused support while taking full ownership of issues and offering alternative solutions when needed

Requirements

• 3+ years of experience as a Help Desk Technician or IT Support Specialist in a global organization
• Strong customer service orientation and excellent interpersonal skills
• Ability to independently diagnose and resolve technical issues
• Hands-on experience with:
• Active Directory (user and permission management)
• Office 365
• Computer hardware, laptops, and peripheral devices
• Familiarity with antivirus solutions
• Strong verbal and written communication skills
• High level of English proficiency

Advantages

• PC Technician certification
• Microsoft certifications