Customer Success Engineer / Technical Account Manager

Work model: Hybrid

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments.

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.

We’re hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the Akeyless platform- across Linux, Kubernetes, IAM, and secure access workflows. You’ll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:

• Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
• Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
• Investigate and resolve Akeyless cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
• Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
• Write KB articles to streamline troubleshooting and improve customer experience.
• Learn customers’ business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
• Act as a trusted advisor and support critical issues.

Requirements:

• 4-5 years of proven technical customer-facing experience doing Technical Post-Sales as a CSE / TAM / Support Engineer / PS or a similar role.
• Demonstrated expertise with Linux, Docker and Kubernetes.
• Hands-on experience with Cloud environments (AWS, Azure, GCP).
• Familiarity with DevOps/DevSecOps methodologies.
• Knowledge of CI/CD, Configuration Management tools, IaaS, and Cloud IAM.
• Strong troubleshooting and root cause analysis skills.
• Exceptional communication and presentation skills with English fluency at a native level.

Advantages:

• Experience working in the Cyber Security or DevOps domains.
• Experience supporting SaaS platforms in production environments.
• Understanding of security domains: Identity Providers (Okta, Ping), Certificate & Key Management (PKI, KMS, Encryption), Privileged Access Management (PAM), HSMs.
• Scripting or light programming skills (Python, Bash, or similar).
• Experience leading technical business reviews and strategic check-ins, communicating ROI, and delivering success plans clearly and credibly.