Mac Support Specialist

Job Title: Mac Support Specialist

Location: Or Yehuda, Israel

Hybrid work model: 1 day per week working from home.

Working hours: Sunday–Thursday, either 08:00–17:00 or 09:00–18:00.

Salary range: ILS 17,000–18,000 per month.

Job Description:

If you're passionate about the Mac ecosystem and looking to grow your career in a well-established, stable high-tech company, this is an excellent opportunity

We are seeking an experienced Mac Support Specialist to join our professional IT team

Responsibilities:

• Provide first-level technical support to company employees in a Mac-based environment
• Troubleshoot and diagnose issues remotely using management and monitoring tools
• Handle, resolve, and escalate technical incidents to the relevant teams when necessar
• Create, track, and manage support tickets
• Configure, deploy, and maintain Mac computers and workstations
• Provide support for macOS, Microsoft 365 (Office 365), email systems, VPN connectivity, network-related issues, and peripheral devices
• Manage user accounts, permissions, and access rights according to company policies
• Collaborate closely with other IT teams and maintain accurate documentation within the service management system
• Utilize and administer Jamf and other Mac management solutions

Requirements:

• At least 2 years of experience providing technical support to end users
• Strong hands-on experience with Mac computers, macOS environments, and Mac management tools such as Jamf or other MDM (Mobile Device Management) solutions
• Proven experience troubleshooting hardware and software issues
• Experience working with Microsoft 365 (Office 365) and Active Directory
• Experience with service management and ticketing systems such as ServiceNow, Jira, or similar platforms
• Strong troubleshooting, communication, and customer service skills

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries.

We're a dynamic, people-first organization where fresh ideas are always welcome.

Our culture is built on collaboration, innovation, and a genuine passion for helping people grow.

At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We're always looking for talented individuals who are ready to make a difference

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here