Senior Operational Key Account Manager / Customer Service Manager VMI & One Source - Israel

Job Req Number: 117275

Time Type: Full Time

Senior Operational Key Account Manager /Customer Service Manager VMI & One Source – Israel

Reports to: General Manager

Direct Reports: Yes (Project Managers / Team Leads – VMI & One Source)

Department: Operations

Location: Kiryat Gat, Israel

Essential Duties And Responsibilities

• Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives
• Directly manage Project Managers and Team Leads across VMI and One Source operations
• Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction
• Identify and drive business development opportunities within existing customer accounts
• Manage ongoing customer interactions, including meetings, business reviews, and status updates
• Handle complex escalations and provide structured, long-term solutions
• Ensure compliance with KPIs, SLAs, and service performance targets
• Analyze operational performance and produce management reports to support decision-making
• Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)
• Collaborate with global stakeholders across the organization
• Lead training, coaching, and development of managers and teams
• Ensure adherence to processes, policies, and data integrity standards
• Manage workload distribution and prioritization at the departmental level
• Oversee resource planning aligned with business needs
• Perform additional duties as assigned
  
  

Supervisory Responsibilities

• Direct management of Project Managers and/or Team Leads
• Responsible for employee development, coaching, and performance evaluations
• Support organizational growth and structure development
  
  

Minimum Required Qualifications

Education and/or Experience

• Bachelor’s degree in a relevant field (Supply Chain, Industrial Engineering, Business Administration, or similar)
• Minimum of 5 years of experience in Customer Service and/or Supply Chain roles
• Proven experience managing teams and managers
• Experience working with global and/or strategic customers
  
  

Computer Skills

SKILLS, KNOWLEDGE AND ABILITIES

• Advanced proficiency in Microsoft Office Suite (especially Excel)
• ERP system experience
• Experience with BI tools and data analysis – advantage
  
  

Language Skills

• Hebrew – Native
• English – High level (verbal, written, and reading)
  
  

Mathematical Skills

• Strong analytical and data analysis capabilities
  
  

Other Skills

• Strong strategic thinking combined with hands-on execution abilities
• Excellent leadership and team management skills
• Strong interpersonal and customer-facing skills
• Ability to work in a dynamic and complex environment
• Strong decision-making and problem-solving capabilities
• Ability to work cross-functionally with multiple stakeholders
• Excellent written and verbal communication skills
• Strong organizational and prioritization skills
• Business orientation and financial understanding
• Proactive, initiative-driven, and change leadership mindset
  
  

Preferred Qualifications

• Strong advantage for experience in the Semiconductor industry (not necessarily in manufacturing roles)
• Knowledge and experience in Purchasing and Inventory Planning processes
• Experience in a global company environment
  
  

Travel Required

• Travel may be required as needed
  
  

PHYSICAL DEMANDS

This position involves standard office work, including prolonged sitting, use of computers, and communication via phone and other office equipment.

WORK ENVIRONMENT

Dynamic office environment in Israel with multiple cross-functional interfaces, including work with both local and global teams. Noise levels are typically low to moderate.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.