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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Success Specialist

BDO Israel

רחובות

Customer Success Specialist

BDO Israel

רחובות
מלאה, היברידית
11,000-16,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

The Cyber Unit is hiring a Customer Success Specialist for a new and strategic role, focused on retaining existing clients and strengthening long-term relationships.

This role involves ongoing engagement with business clients, gaining a deep understanding of their needs and challenges, and enhancing the overall customer experience—while building long-term strategic partnerships

What will your day look like?

Manage and support an existing portfolio of clients, with a focus on strategic accounts, organizational processes, and challenges
Identify gaps between delivered services and the actual customer experience, and proactively escalate them
Identify opportunities to expand existing activity (Upsell / Cross-sell) in collaboration with professional teams
Coordinate and lead cross-functional work with cyber teams and management to provide end-to-end client solutions
Reflect client status, insights, and trends to senior management

Your qualifications:

Proven experience working with business clients – mandatory
Experience in Customer Success / Account Management / Technology services – a strong advantage
Familiarity with Cybersecurity / IT – mandatory
Strong service orientation combined with business understanding
Ability to work independently and drive processes across multiple stakeholders
Excellent communication skills in Hebrew and English