Program Architect

Description

Program Architects are strategic advisors and Salesforce platform guides for our largest enterprise customers. They combine deep technical expertise in architecture, AI, and enterprise integration with the ability to engage at the C-suite level — painting a solution vision, architecting systems that orchestrate autonomous AI agents, and guiding teams through delivery. This role sits at the forefront of the Agentic Enterprise, helping customers transform the way humans and digital agents work together.

What You'll Be Doing

• Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts, engaging regularly at C-level
• Lead architecture across complex engagements — coordinating and aligning the work of multiple architects on the team
• Guide the evaluation of business and technical requirements, and ensure solutions are scalable and follow standard methodologies
• Partner with project and engagement managers on planning and implementation in close collaboration with the customer
• Review and shape project vision, implementation approach, and key delivery artefacts
• Proactively manage issues and facilitate effective engagement with executives, account teams, engineering, and product management
• Mentor and develop diverse teams — customers, partners, and colleagues — across both technical delivery and non-technical topics such as communication strategy and executive influence
• Drive internal growth by contributing to innovations, building a strategic brand, and sharing knowledge to develop teammates' skills
• Support pre-sales activities where required to position Salesforce Services
• Contribute to Salesforce's community commitments by joining or leading volunteering activities aligned with our 1-1-1 model
  
  

• 10+ years of experience as an Architect with demonstrated leadership driving digital transformation in a matrixed organization
• Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Data Cloud, Retrieval-Augmented Generation (RAG), AWS, and CDNs
• Ability to analyze, design, and optimize business processes via technology and integration
• Experience guiding customers and project members in rationalizing and deploying emerging technology for business use cases
• Ability to work independently and as part of a distributed team
• Rapidly learn new technologies alongside strong presentation, communication, and facilitation skills
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

• Detailed understanding of Web Services, Data Modeling, and Enterprise Application Integration, including experience with enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
• Ability to build and maintain key relationships with C-level and mid-level decision makers
• Experience as a Senior Architect and/or CIO/CTO in a mid-to-large organization, leading organizational transformation in a matrixed environment
• Experience defining and delivering enterprise applications on the Salesforce Platform, including coded solutions
• Relevant credentials: Salesforce Certified AI Specialist, Salesforce Certified Data Cloud Consultant, and Agentforce Representative/Architect credentials
• Salesforce Industries and additional Salesforce Certifications
• Industry Architecture qualifications
• Agile Methodology certification such as Scaled Agile Framework (SAFe)