Customer Success Manager (CSM)

Cymbio (Acquired by PayPal) is a leading orchestration platform that provides a seamless, one-to-many connection for merchants to be discoverable and purchasable across agentic commerce surfaces like Co-Pilot and Perplexity, as well as marketplaces and dropship retailers, including Nordstrom, Macy’s, and TikTok. Now a proud part of PayPal, we eliminate the need for complex point-to-point integrations and manual work, slashing time-to-live from months to days. Global brands like Balmain, New Balance, and Fabletics rely on Cymbio to automate and syndicate their product, inventory, and pricing feeds, while effortlessly orchestrating orders and returns across hundreds of surfaces globally. Based in Tel Aviv, our growing team of CymStars is actively shaping the future of AI-driven retail, and we’re looking for top talent to join us in scaling this exciting next chapter.

We are looking for an incredible Customer Success Manager to lead and manage our Brand’s onboarding to the Cymbio platform. You will be the key point of contact for our Brands & Retailers and own the relationship once they become clients. You will work closely with the Operations Teams to ensure the continued growth of the brand.

Responsibilities:

• Account management of our Brands & Retailers to ensure they are provided full support from all internal teams for their day-to-day operations to run smoothly
• Develop strong relationships with brands and retailers, and act as a trusted advisor to each client
• Analyze and identify opportunities within existing businesses and for new business opportunities
• Be the go-to resource for any questions regarding our platform and services, and provide training as needed
• Address and resolve any issues in a timely fashion, both directly with clients and with internal teams
• Work internally to provide feedback on our platform and service offering based on client feedback
  
  

• 2-4 years of experience in Customer Success/Account Management for SaaS companies
• Sales/Retail experience
• Technical background and understanding of project management methodologies
• Proven ability to build and maintain strong client relationships
• Knowledge in the US &/or EU retail & brand market - Advantage
• Analytical and data-driven
• A problem solver who works well in a fast-paced environment
• Ability to prioritize workload and meet tight deadlines
• Strong interpersonal and communication skills in English - written and verbal, native speaker level is mandatory
• Passion for innovative solutions and process improvement
• A team player with a can-do attitude
• Willingness to work primarily with US & European customers
• Working Days: Monday through Friday; from time to time, there may be a need to participate in calls after hours.