IT Helpdesk

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'.

Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500.

Join Torq's CTO office as an Information Technology Helpdesk and work with cutting-edge technologies in a fast-growing, dynamic environment. You will provide IT and help desk support to our local and global workforce, ensuring seamless and secure operation of hardware, software, collaboration tools, and SaaS services.

Location & Hours

This position is based in Tel Aviv, Israel. Working hours are Sunday-Thursday, 11:00 AM - 8:00 PM, aligned to support IL, US, and EMEA teams. This schedule reflects our global operations and ensures coverage across time zones.

Working hours may be adjusted as needed based on company requirements.

Responsibilities

• Handle helpdesk support tickets within the required SLA and IT service measures, with high customer satisfaction.
• Manage IT equipment and stock.
• Own the day-to-day technical support and troubleshooting for hardware and software issues, focusing on Mac and Windows devices.
• Conduct employee Onboarding and Offboarding.
• Implement and maintain security compliance requirements — updates, upgrades, patching, and licensing.
• Maintain accurate inventory and documentation for all IT assets and procedures.
  
  

• Minimum 2 years of experience in a Helpdesk or IT support role.
• Experience working with a MacOS MDM system (Jumpcloud / Jamf / Kandji) — Must!
• Hands-on experience and deep knowledge of the Google Workspace platform.
• Hands-on experience troubleshooting and supporting MacOS and Windows 10/11 devices.
• Proficiency in English, both verbal and written, at a high level.
• A service-oriented mindset with excellent customer-facing and verbal communication skills.
• Well-organized with close attention to detail.
• Ability to learn independently and implement new technologies.
• Willing to learn, grow, and develop.