IT PC Technician / Help Desk Specialist

IT PC Technician / Help Desk Specialist

We are looking for a motivated and service-oriented IT PC Technician to join our Information Systems (IT) team. This role combines hands-on technical support with exposure to system administration and organizational IT projects. It is ideal for candidates with Help Desk experience who are looking to grow and develop in the IT field.

Role Overview:

The position focuses primarily on end-user support, including hardware setup, installations, troubleshooting, and ongoing technical assistance. The role sits between a Help Desk technician and a System Administrator, offering both operational responsibilities and growth opportunities.

Responsibilities:

• Provide professional and reliable technical support to company employees (remote and on-site)
• Troubleshoot and resolve hardware, software, and peripheral issues
• Install, configure, and maintain end-user workstations and environments
• Perform system updates, upgrades, and patch distribution
• Create and deploy computer images for new machines
• Set up and support Windows 10/11 environments
• Manage and track support tickets, including documentation and reporting
• Provide remote support and frontal (on-site) user assistance
• Configure and manage users in Active Directory
• Support Office 365 applications and environments
• Handle printers, multimedia systems, and related equipment
• Participate in cross-organizational IT projects
• Follow and implement company information security policies

Requirements:

• At least 2 years of experience in Help Desk / IT support - Must
• Proven experience providing both remote and on-site technical support - Must
• Experience with workstation setup, maintenance, and upgrades - Must
• Strong knowledge of Windows 10/11 operating systems - Must
• Hands-on experience with Office 365 - Must
• Experience with Active Directory (user management ) - Must
• Basic understanding of networking concepts and troubleshooting (TCP/IP, connectivity issues) - Must
• Experience with ticketing systems and support workflows
• Familiarity with printers, peripherals, and multimedia systems
• Awareness of information security best practices