Customer Success Manager

Juno Journey is the all-in-one, AI-powered learning & development platform built to create a future-ready workforce. We empower organizations by designing automated, personalized employee training and development paths, driving massive business impact where it matters most - their people.

Juno is a growing startup with a small, collaborative team. We move quickly, prioritize impact, and support each other. We’re looking for a strategic and proactive CSM to join our team; someone who enjoys working in a dynamic environment and wants to play a direct role in shaping our product and scaling key accounts.

The Role As our Mid-Market CSM, you’ll be both the face of our company for our customers and vice versa. You will lead end-to-end implementations, drive long-term strategy for value realization, and act as a critical bridge between the customer and Juno Journey.

• 📅 Schedule: Sunday to Thursday, IL Hours.
• 🌍 Flexibility: 1 day per week working US Eastern hours to support our global client base, with flexibility to plan your schedule accordingly.
• 🏢 Hybrid: Primarily on-prem in our Tel-Aviv office, with 1 day a week working remotely.
• 💰 Bonus eligibility: Performance-based bonus opportunities available.

Responsibilities

• Own the Journey: Lead new customers through onboarding and implementation, ensuring they realize value from day one.
• Strategic Growth: Proactively identify cross-sell and upsell opportunities to scale and expand accounts we’ve landed.
• Product Influence: Act as the voice of the customer, translating feedback into actionable insights to help shape our product roadmap.
• Customer Partnership: Build strong, trusted relationships with customers. You approach challenges thoughtfully, balancing customer needs with business priorities to find sustainable, win-win solutions.
• Ownership with Support: Take ownership of your work while collaborating closely with a supportive, cross-functional team. Help refine and improve our processes as we continue to scale.

Requirements

• Experience: 1+ years of Customer Success or Account Management experience (SaaS is preferred). HR / Learning and Development experience is a plus.
• Communication: Fluent English and Hebrew with exceptional verbal and written communication skills. French and/or German are a plus.
• Team Collaboration: You work well with others, support your teammates, and contribute to a respectful, positive work environment.