Customer Success Manager

Customer Success Manager- Driving Client Growth & Support

Payouts.com is redefining how enterprises manage payouts and financial operations globally. We’re building the financial infrastructure of the future - API-first, AI-native, and globally connected.

We’re not looking for “just another Customer Success Manager.” We’re looking for someone who becomes the trusted business partner and internal advocate for our clients throughout their entire lifecycle - from onboarding and integrations to growth, escalations, strategic discussions, and long-term success.

This role sits at the intersection of business, product, operations, and technology. You’ll own client relationships end-to-end, ensuring customers not only succeed operationally, but also grow with us strategically over time.

• Serve as the primary point of ownership and advocacy for enterprise clients throughout their lifecycle.
• Build strong, trusted relationships with stakeholders across operations, finance, product, and leadership teams.
• Guide clients through integrations, go-live, growth, escalations, and optimization.
• Act as the voice of the customer internally — partnering closely with Product, R&D, Operations, and Leadership.
• Lead strategic business reviews and value-driven conversations to strengthen partnerships and identify expansion opportunities.

• Drive product adoption, retention, and long-term account growth.
• Identify upsell, cross-sell, and expansion opportunities based on client needs and platform usage.
• Help clients maximize the value of Payouts.com across workflows, payment operations, and vendor management.
• Support commercial discussions alongside sales and leadership when needed.

• Guide clients through onboarding and implementation projects, including API, ERP, and operational integrations.
• Coordinate internally across teams to ensure smooth execution and delivery.
• Manage complex client projects, timelines, dependencies, and follow-ups.
• Handle escalations proactively and drive resolution ownership end-to-end.

• Use AI tools to improve workflows, client communication, operational efficiency, and internal processes.
• Leverage AI tools to analyze data, automate tasks, and improve client experience.
• Bring a mindset of continuous optimization and automation into daily work.
• Shape how AI is embedded into client-facing operations and workflows.
  

• 3-5 years of experience in Customer Success, Account Management, Solutions Engineering, or a client-facing fintech/SaaS role.
• Strong business orientation with the ability to manage strategic client relationships.
• Technical understanding of APIs, onboarding, ERP systems, and integrations.
• Experience working with support, CRM, and management platforms.
• Strong project management and multitasking abilities - coordinating multiple stakeholders, timelines, and priorities simultaneously.
• Excellent communication and relationship-building skills.
• Comfortable operating in fast-moving startup environments with high ownership.
• Passion for AI tools, automation, and process optimization.
• Native-level English - strong advantage.
  

• Be part of a fast-growing fintech company building the future of global finance.
• Operate at the center of product, client strategy, operations, and growth.
• Join an AI-driven culture that values ownership, autonomy, speed, and innovation.
• Make a direct impact on how global enterprises manage financial operations.

Send your CV to [email protected] 

(mention "Customer Success Manager" in the subject line).

Together, we’ll shape the foundation of payout automation for the AI era.