Partnerships Relationship Manager

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

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Rapyd is looking for a Partner Relationship Manager for Partnerships Acquiring. The partnership channel supports fast-growing innovative partners like Paynt, CCV, Mollie, and Littlepay. Through our partnership channels, Rapyd supports thousands of small to mid-size merchants. We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering. We pride ourselves on our customer intimacy and being able to act fast to meet our partners’ evolving needs.

The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners of Rapyd. This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners are mostly held at the C-level.

The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at a pace and cuts through any complexity. They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.

The role will involve some travelling to meet partners across Europe.

Responsibilities

• Manage the Commercial, Contractual, and Strategic activity for a designated list of partners
• Regular engagement with partners as a representative of the business to identify partners’ needs
• Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
• Maintain positive relationships with clients and manage expectations
• Work closely with the product team, sales, support, marketing, and management to continuously drive the best experience for our existing and potential partners.
• Manage and prepare quarterly business reviews with partners.
• Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.
  
  

• 4+ years in sales and account management with experience in a B2B environment is a plus
• Ideally prior experience of building robust relationships
• Acquiring experience and insight into companies processes and communication lines
• Bachelor’s degree or higher
• Remarkable acumen in meetings
• Highly articulate and able to simplify complexity
• Confidence in communications at C-level
• Demonstrated ability to uncover/resolve critical issues and deliver exceptional customer service
• Good understanding of technology
• Ability to understand an organization’s business drivers, challenges and pain points
• Ability to prioritise a heavy workload within a fast-paced environment
• A strong communicator and a team player
• Excellent professional written and spoken Business English
• Excellent people, project and time management skills