Training Customer Operations Coordinator

Company Description

WideOps is a top-tier cloud solutions provider specializing in Cloud Solutions, serving clients across technology, healthcare, finance, and gaming. As a Google Cloud Partner of the Year in 2023, we are recognized for our expertise in cloud migration, DevOps, Kubernetes, security, and performance optimization. Our dedicated team and 24/7 Network Operations Center (NOC) ensure continuous support and high performance for our clients' cloud environments.

Role Description

We are seeking a Training & Customer Operations Coordinator for a full-time, on-site position in Haifa. The Coordinator will be responsible for managing and coordinating training programs, workshops, and courses, while ensuring smooth operational processes and an excellent customer experience. Day-to-day responsibilities include handling participant registration and follow-up, coordinating logistics such as classrooms, equipment, catering, and vendors, and supporting instructors and participants throughout training sessions.

Qualifications

• Coordinate and manage trainings, workshops, and courses (on-site and online).
• Handle participant registration, attendance, and follow-up.
• Take care of logistics: classrooms, equipment, catering, vendors.
• Support instructors and participants for smooth sessions.
• Onboard new customers and provide ongoing support.
• Track customer metrics, SLAs, and improve processes.
• Maintain CRM and operational systems.

Who were looking for

• Experience in training coordination AND/OR customer operations.
• Super organized, detail-oriented, multitasking.
• Excellent communication service mindset.
• Good English skills.